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PLATFORM

AI agents do the work.
Your team stays in control.

Automation without oversight creates risk. Every SmartOS engagement includes the AgentHub, where your team can see what agents are doing, review exceptions and verify the outcome of every workflow.

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Isometric view of an AI agent hub connected to business systems, with an operations leader reviewing exceptions.
PLATFORM SmartOS AgentHub Monitoring and oversight
OPERATIONS LEAD Human review
ERP and finance
Sales
Documents and voice
Marketing
Operations
Agents work inside your existing systems, record every task in the AgentHub and route exceptions to the right person.

Works with the systems you already use

SmartOS agents connect to your existing tech stack. The AgentHub adds visibility and control without replacing your ERP, CRM or other core systems. If a workflow still lives in spreadsheets, we move that work into the platform. We define the right integration approach during discovery.

Communication
  • Email
  • SMS
  • Phone
Finance and ERP
Marketing
Documents and voice
  • PDF
  • Images
  • Voice

Know exactly what is happening, right now

Activity

See every task each agent completed, workflow by workflow. Statuses, exceptions and history are always available.

Exceptions

Anything outside the rules goes to the right person with the context needed to make a decision. The agent records the outcome and continues.

Results

Track the operational metrics that matter and compare performance with the targets defined during discovery.

Rules

Review the rules, approvals and adjustments behind each workflow. Agents stay within the limits your team approved.

AI handles the volume. People make the calls.

What the agents take on

Agents handle repetitive work within defined rules: invoicing, collections, customer support, screening, reconciliation, contract management and fleet operations. They process emails, attachments, audio and documents 24/7 inside your systems.

What stays with you

Your team owns exceptions, high-impact decisions and customer relationships. Instead of running the routine, people review the cases that need human judgment and update the rules when the business changes.

People stay responsible for judgment calls. They simply spend less time processing repetitive work.

GOVERNANCE

Autonomy with clear guardrails

Every agent follows access controls, business rules and responsibilities defined with your team. People remain responsible for exceptions and decisions that require judgment.

Limited access

We define which systems, data and actions each agent can use. Agents receive only the access required to run their assigned workflow.

Human approval

During discovery, we identify the situations that require approval or judgment. When one occurs, the agent routes it to the responsible person.

Complete audit trail

The platform records activity, status changes, errors and escalations so your team can understand what happened and investigate exceptions.

Data governance

Before implementation, we document data use, scope, retention, vendors and each party's responsibilities.

Agents operate within agreed limits. Your team keeps control of rules, access and exceptions.

From discovery to production in weeks

The phases overlap in practice. Depending on complexity, the first agent typically goes live in 4 to 12 weeks. Our work continues after launch.

  1. Free discovery

    1–3 weeks

    We study your operation, identify the best workflows for AI agents and define measurable outcomes. You receive a proposal with scope, timeline, metrics and pricing.

  2. Build

    2–8 weeks

    We design the solution, build the agents, connect your existing systems and set up a test environment.

  3. Go-live

    1–2 weeks

    We launch alongside your team, supervise production and train users on the platform.

  4. Continuous operation

    ongoing

    We monitor performance, handle exceptions, fix issues and improve agents in production.

  5. Continuous expansion

    As results build confidence, we add more workflows to the same platform. Collections can expand into fleet and maintenance; customer invoicing can expand into supplier invoices.

Questions about the platform

What do I see on the platform?

See what agents did, the status of each workflow, exceptions waiting for your team and operational results. You get automation with accountability.

Do I have to operate anything?

Your team does not run the routine the agent took over. People remain responsible for decisions, exceptions and rule changes that require human judgment.

Can I change the rules after go-live?

Yes. Adjustments within the existing scope are part of continuous operation. Larger expansions use a new scope on the same platform.

See what this could look like in your operation

Tell us how the workflow runs today. We will show you where AI agents can make the biggest impact.

Talk to our team