SERVICES CASE
US$252K in annualized collections managed by AI agents
The challenge
The business outgrew the spreadsheets used to run it. Collections were inconsistent, traffic tickets were difficult to assign to the right driver, maintenance had no reliable history and contracts expired without warning. The owner could not answer a basic operational question: what is happening right now?
The solution
AI agents took over the critical workflows and connected with the company's existing systems. They create, track and reconcile monthly payments. Another agent checks the traffic authority each day, identifies new tickets, finds the responsible driver and initiates the charge. Maintenance, incidents and contracts now live in the AgentHub, giving management one view of the operation. Customer support moved to one WhatsApp number with a complete history. The group launched the same platform in a second operation within weeks.
Deliverables
- Automated collections from charge creation through tracking and reconciliation
- Daily traffic ticket monitoring, driver assignment and charge initiation
- Contract, maintenance and incident management in the AgentHub
- One WhatsApp support number with a complete history for each customer
- Rollout to the group's second operation within weeks
The result
At the current run rate, the agents manage US$252,000 in annual collections with an effective delinquency rate of 3.7%. They identified more than US$21,000 in traffic tickets and assigned them to the correct drivers. Nearly 1,000 maintenance events now have a complete record. New franchise units can launch from the same repeatable model, with the entire operation visible in one place.
Questions about this case
Does this work outside vehicle leasing?
Yes. The same model applies to asset- and contract-based operations that still rely on spreadsheets for recurring collections, incidents, maintenance and customer support.
How quickly can a second location go live?
The platform can support multiple operations. In this case, the group's second location went live within weeks by reusing proven agents and business rules.
What changes for the operations team?
Collections, traffic tickets, maintenance and contracts all have a current status and complete history in one place. The team spends less time investigating what happened and more time making decisions.
Has your operation outgrown its spreadsheets?
Tell us how the work runs today. We will show you where agents can take over.